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Our Newsletter

Terms, Conditions & Privacy


Terms & Conditions

Pine Mountain Nursery provides website features to you subject to the following terms, conditions and disclaimers. By accessing, browsing or using this website, you agree to the terms, conditions and discaimers herein as amended from time to time. Please read them carefully.

Privacy Statement

Your information is secure with us.  Pine Mountain Nursery does not share or reveal email content or personal information it holds with third parties. We respect your privacy. Pine Mountain Nursery will generally collect information by way of forms completed by customers online, emails and telephone conversations.

When ordering at Pine Mountain Nursery Store, you will create an account that
 stores your contact information. This information is taken so that the next time you shop 
with us you will simply log in. Your information is used in the strictest confidence. 

When your order from us the completed order is used by us to complete your purchase and to communicate with you.  We may disclose your delivery address details to Australia Post in order for them to provide a delivery service to you.  For your protection, we do not electronically have access to any customer credit card information and therefore neither is it stored in your account or our computers. We have an EFTPOS gateway for credit cards where you input card information securely and directly with our financial institution.  We will never send you e-mails asking you to update your account information and if you receive such an e-mail purporting to come from us please let us know so that appropriate action can be taken. 

If you have any questions about privacy issues please contact us. 

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use pinemountainnursery.com.au only with involvement of a parent or guardian. Pine Mountain Nursery reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


All the content featured or displayed on this website, including but not limited to text, graphics, photographs and images are owned by Pine Mountain Nursery, its licensors and its content providers. All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Pine Mountain Nursery or its content suppliers and protected by Australian and international copyright laws, tradmark laws and other property rights.

No portion or element of this website or its content may be copied or retransmitted via any means except as expressly permitted by agreement with Pine Mountain Nursery.  Photographic images downloaded from this website is strictly for reference only unless prior agreement with Pine Mountain Nursery has been provided. Publication of photographic images to sell inferior plants on e-bay or elsewhere will be prosecuted to the full extent permitted by law. Help us stamp out fraud. 

License and site access

Pine Mountain Nursery grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Pine Mountain Nursery. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Pine Mountain Nursery. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Pine Mountain Nursery without express written consent. Any unauthorized use terminates the permission or license granted by Pine Mountain Nursery. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of pinemountainnursery.com.au so long as the link does not portray Pine Mountain Nursery, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Pine Mountain Nursery logo or other proprietary graphic or trademark as part of the link without express written permission.

Ordering plants

The placement of an order constitutes an offer to purchase plants.  When we receive that order we will assess whether or not we are able to accept that order.  If we are unable to accept an order due to but not limited to an incomplete shipping address, a lack of product availability, a failure to select a shipping method, inadequate postage or pricing errors we will contact you to determine how this can be remedied.

Risk of loss

It is the customers responsibility to follow delivery tracking provided and collect the delivery without delay.  Tracking information is sent by email upon dispatch of the plants.  Plants are dispatched each Monday.  Once orders have been dispatched, shipments become the property of the customer.  Pine Mountain Nursery has no control over the handling of material shipped and received.  Any claim for damage in transit should be made to Australia Post.  Registered post including postal insurance is available on request.

Product descriptions

Pine Mountain Nursery attempts to be as accurate as possible. However, Pine Mountain Nursery does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Pine Mountain Nursery itself is not as described, your sole remedy is to return it in unused condition. Contact us immediately to discuss the issue.  If we agree to refund you for the return of goods then the goods must be returned within seven days and arrive is good condition. All photographs on this website are for illustrative purposes and remain the property of Pine Mountain Nursery and are subject to copyright. Plant and flower outcomes are subject to growing and environmental conditions over which we have no control once planted by the customer.


Alll our products are subject to GST of 10% which is included in the prices. With respect to items sold by Pine Mountain Nursery, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.If your order requires more than one packing box we will advise the additional cost of postage so you can decide whether to proceed, reduce or cancel your order.